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System
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Releases companies from complex technologies
When users and customers identify problems in the information
system of a company this will have an immediate impact on the
corporate image. If companies wish to meet such challenges they
have to deal with heterogeneous systems and products from different
manufacturers, networked systems and other areas. This is why
a growing number of companies outsources such tasks to external
specialists.
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core competencies are: |
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Maintenance and
repair of hardware products |
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Servicing
and supporting software products |
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Hardware maintenance |
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Server
systems: Compaq, IBM, HP, Fujitsu Siemens Computers, ACER
> Personal computers: all commercial types and models
> Peripherals: Printers, screens, terminals, network
components (CISCO) |
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Software
support |
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Operating systems: Windows NT/2000/XP, UNIX, LINUX
> Standard software: MS Office, MS Backoffice
> Network software: Microsoft, Netware, Cisco IOS
> Management & Security: CA Unicenter, LANDesk,
Cisco Works
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ServiceDesk |
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The
ServiceDesk is an integral part of all IT company processes
and the first „contact person“ for all IT
issues of your company. Therefore, it is constantly communicating
with the users to identify their needs at once and prepare
solutions.
The basis of the OSIATIS ServiceDesk services are individual
Service Level Agreements (SLA’s).
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Warranty
repair service |
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OSIATIS
has concluded agreements with well-known companies to
offer you guaranteed repair services – in accordance
with the guarantee provisions of the individual manufacturers.
OSIATIS offers this service for the following brands:
HP (Compaq), Lexmark, Samsung, XEROX/-Tektronix |
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Menu
> Solutions
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More
Information:
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System
Service - |
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Brochure
(german) |
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